Interface Analyst

Tel:	281.833.1000

Fax:	281.652.5853

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866.636.9606

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Interface Analyst

DESCRIPTION

Interface Implementation Analysts are responsible for managing the implementation of all interfaces for assigned Customers; Pre Implementation through to a post go-live audit.

Analyze and independently identify often complex problems within the interface software and work closely with Interface Development to resolve.
Exercise independent judgment to determine the appropriate course of action to be taken during an interface implementation based on the analysis performed and all possible solutions. (i.e. move to production versus continue testing)
Take the appropriate course of action critical to the customer's operation of the interface in order to remedy problems and issues identified. Such courses of action may include further analysis and/or repair of customer interfaces settings, etc.
Use discretion and determine independently whether or not a customer requires training on the use of the interface and determine if such training is billable or not even if it exceeds the company's time guidelines.
Document all analysis and actions for all Support calls. This data is used by management to determine resource requirements and allocations, interface enhancements necessary, customer training curriculum and other factors critical to company’s operation.
Provide emergency interface support during non-business hours on a billable basis per company policy. Use discretion to determine whether or not to waive company policy to render such emergency support on a non-billable basis.
Provide consulting advice to customers and management.
Provide input to short term plans, i.e. action plans to resolve major customer interface problems.
Represent the company in handling customer complaints, resolving grievances, etc.

REQUIREMENTS

Qualified candidates will have

BS in Computer Science, Health Management Information Systems, or other HC related degrees
Technical background, working knowledge of SQL, Windows, CloverLeaf, Elink, InterSystems other Interface Engines etc.
Knowledge of HL7
Ability to balance multiple priorities
Display dependable, punctual and professional demeanor
Significant experience troubleshooting proprietary software
Customer

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Offering a rewarding, challenging and entrepreneurial work environment. Seeking solution driven and client focused individuals with a "can do " attitude.

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